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FAQ

  • How do I care for my garments from Granny Knits?
    At Granny Knits, we want to ensure that your knitted garments last a long time, so it's important to take proper care of them. Here are some tips for caring for your knitwear: 1. Handwash or use the gentle cycle on your washing machine with cold water to prevent shrinking and damage to the delicate fibres. 2. Use a mild detergent and avoid bleach or fabric softeners, as they can cause pilling or stretching. 3. Lay your knits flat to dry, reshaping them if necessary to maintain their original fit and size. 4. Avoid hanging heavy knits, as this can cause stretching and distortion of the shape. By following these care instructions, you can ensure that your Granny Knits garments remain soft, cozy, and beautiful for years to come.
  • How do I get my measurements to the appropriate place?
    At Granny Knits, we understand the importance of accurate measurements for the perfect fit. To ensure that your online order fits you perfectly, we recommend taking your measurements and completing the measurement form on the home page for each specific item. Measuring your bust, waist, hips, and inseam will help us select the right size. If you need further assistance, our customer service team is always here to help guide you through the measuring process. We want you to feel confident and comfortable in your Granny Knits clothing, so don't hesitate to reach out if you have any questions about sizing!
  • What if I want a color that is not listed
    At Granny Knits, we understand that everyone has their unique preferences when it comes to colors. If you don't see a specific color listed for a product, please feel free to reach out to our customer service team. We may be able to accommodate custom color requests based on the availability of yarn and the item you are interested in. Our team will be happy to assist you in finding the perfect color for your desired product, ensuring that you get exactly what you're looking for. Customer satisfaction is our top priority, and we are dedicated to providing you with a personalized and enjoyable shopping experience at Granny Knits.
  • Will I receive customs/import duties when ordering from Granny Knits
    A: When ordering from Granny Knits, please note that customs/import duties may apply depending on the destination country's regulations. These additional fees are not within our control and vary based on the items purchased and the country of delivery. It is important to be aware of any potential duties that may be imposed by your country's customs office, as these charges are the responsibility of the recipient. We recommend contacting your local customs office for more information regarding import duties and taxes to understand the potential costs associated with your order. Granny Knits is not responsible for any customs or import duties incurred and cannot provide an estimate of these costs as they are determined by the customs authorities in your country.
  • How do I cancel or change my order from Granny Knits?
    We understand that circumstances may change, and you may need to cancel or modify your order. To cancel or change an order, please contact our customer service team as soon as possible at grannyknitswithluv@gmail.com. Please note that we are only able to modify or cancel orders that have not yet been processed or shipped. Once an order has been shipped, we are unable to make any changes. We strive to process orders as quickly as possible, so we recommend reaching out to us promptly if you need to make any adjustments to your order. Thank you for understanding.
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